Terms & conditions – service Agreement
1. The term “customer” in this document applies to every person, company, resellers, wholesalers or other entity that have opened an account with
OBLIGATIONS AND COMMITMENTS FROM INTERNEXE
3. The company
BILLING, PAYMENT AND SUSPENSION
6. Billing of the first month will be prorating of remaining days in the month, according to the date of installation or activation of service. Services are invoiced one month in advance. Customer’s monthly invoice will be paid by pre-authorized withdrawal during the first week of the month, or as indicated on the invoice.
7. By subscribing to
9. The customer shall be in default by the mere lapse of time in fulfilling his/her obligations to under this contract. Without limiting the scope of this provision, any amount unpaid as at the due date will bear interest as of the following day at a rate of 1.5% per month (or 19.56% annually). Interest will be calculated and compounded monthly on the outstanding balance of the preceding invoice.
10. In the event that there is a suspension of services due to non-payment by the customer or if the customer requests a temporary halt of service, a 50.00$ reconnection fee will apply.
RENEWAL AND CANCELLATION OF SERVICE
11. Following the original term of the current agreement, the duration of the subscription will be of one (1) civic month and, unless of a notice to the contrary from the customer or
12. The notice of termination may be communicated by phone, sent by email, fax or letter to
CONDITIONS OF USAGE
13. The customer will be responsible for service charges, which are incurred as a result of the customer’s unauthorized modifications or alterations of the equipment, or wiring, or antenna orientation installed at the customer’s premises by
14. The customer is responsible for the safekeeping of their Login and Password information. If this information is lost or given to any other party in any way, the customer understands that this will be his/her sole responsibility. The customer is responsible for any unauthorized usage and/or charges applied to his/her account due to another party using the customer’s login information. This includes cases where the Login and Password information was obtained illegally or without permission (ie “hacking”) of the customer’s systems or information.
15. The customer agrees that he is not provided with the right to start any claim, remedy or action, legal or otherwise that may harm
SPECIFIC POLICIES OF USAGE – PHONE SERVICE
18. The telephone adapter module (ATA) is not included in this price and remains property of
19. The customer shall not use this service as their sole call termination service, and shall be advised to have a backup solution in any case this service does not deliver the customer demand. The customer understands that
21. The customer agrees to follow lawful purposes while using this service. Call usage has to comply with all application laws in Canada, the USA and the location country of the customer. The customer agrees to have their Caller ID/ANI Identification in their configuration accurate with correspondence to them, without creating any confusion to another person or party.
23. The customer agrees to not purchase DID numbers from
24. The customer will not use
25. The customer will not use any
27. It is the customer’s responsibility to verify and test that any number delivered to his/her account is active and working properly before publishing it. The test should be made from a landline or cell phone provider.
IMPORTANT INFORMATIONS – PLEASE READ CAREFULLY!
29. In case of a power failure, the telephone adapter module (ATA) must be plugged in a power supply for the service to be active.
30. Enhanced 911, the portion of our 911 service which delivers physical address information to your local Public Safety Answering Point is not guaranteed. It is possible that your physical address information may not be passed to the Public Safety Answering Point dispatcher. On occasions such as this you will be required to give the dispatcher the location of your emergency in order to receive emergency service assistance.
31. Due to the nature and instability of VoIP networks, we cannot and do not guarantee your emergency call will go through. Loss of power, Internet access and or several other conditions may cause 911 to be inoperable. We have no control over those types of situations therefore are not held liable.
32. You must advise
SPECIFIC POLICIES OF USAGE – INTERNET SERVICE
33. The customer recognizes that all the
34. The customer recognizes that no supplier, service or plan can guaranty the speed indicated and that it represents only the maximum speed that the plan can allow.
35. Monthly usage (total of download and upload) above the amount in your monthly plan will be charged per the amount allocated in your plan and cannot be the credit or be transferred to the following month.
37. The connection is for the sole
SPECIFIC POLICIES OF USAGE – TELEVISION SERVICE
38. The customer recognizes that concerning the television service, the obligations of
Terms & conditions –
voip, security and emergency calls
Description: VoIP services allow you to make or receive telephone calls over the Internet to or from the public switched telephone network. The nature of VoIP telephone calls, while appearing similar to traditional telephone calling services, create unique limitations and circumstances, and you acknowledge and agree that differences exist between traditional telephone service and VoIP telephone services, including the lack of traditional 9-1-1 emergency services.
9-1-1 service: Because of the unique nature of VoIP telephone calls, emergency calls to 9-1-1 through your VoIP service will be handled differently than traditional phone service. The following provisions describe the differences and limitations of 9-1-1 emergency calls, and you hereby acknowledge and understand the differences between traditional 9-1-1 service and VoIP calls with respect to 9-1-1 calls placed to emergency services from your account as described below.
Placing 9-1-1 calls: When you make a 9-1-1 emergency call, the VoIP service will attempt to automatically route your 9-1-1 call through a third-party service provider to the Public Safety Answering Point (“PSAP”) corresponding to your address of record on your account. However, due to the limitations of the VoIP telephone services, your 9-1-1 call may be routed to a different location than that which would be used for traditional 9-1-1
How your information is provided: The VoIP service will attempt to automatically provide the PSAP dispatcher or emergency service operator with the name, address and telephone number associated with your account. However, for technical reasons, the dispatcher receiving the call may not be able to capture or retain your name, phone number or physical location. Therefore, when making a 9-1-1 emergency call, you must immediately inform the dispatcher of your location (or the location of the emergency, if different). If you are unable to speak, the dispatcher may not be able to locate you if your location information is not up to date.
Disconnections: You must not disconnect the 9-1-1 emergency call until told to do so by the dispatcher, as the dispatcher may not have your number or contact information. If you are inadvertently disconnected, you must call back immediately.
Connection time: For technical reasons, including network congestion, it is possible that a 91-1 emergency call will produce a busy signal or will take longer to connect when compared with traditional 9-1-1 calls.
9-1-1 calls may not function: For technical reasons, the functionality of 9-1-1 VoIP emergency calls may cease or be curtailed in various circumstances, including but not limited to: Failure of service or your service access device – if your system access equipment fails or is not configured correctly, or if your VoIP service is not functioning correctly for any reason, including power outages, VoIP service outage, suspension or disconnection of your service due to billing issues, network or Internet congestion, or network or Internet outage in the event of a power, network or Internet outage; you may need to reset or reconfigure the system access equipment before being able to use the VoIP service, including for 9-1-1 emergency calls; and changing locations – if you move your system access equipment to a location other than that described in your account information or otherwise on record with
Alternate services: If you are not comfortable with the limitations of 9-1-1 emergency calls,
Inform other users: You are responsible for notifying, and you agree to notify, any user or potential users of your VoIP services of the nature and limitations of 9-1-1 emergency calls on the VoIP services as described herein.
Liability: At no time