FAQ

Understanding the payment method

Your bills must be paid by pre-authorized credit card payment. The first time you log into the Customer Portal, you will need to add your credit card information. Alternatively, you can contact us by phone at 1-877-294-8999 to add your credit card information.

Note: prepaid, AMEX, and international credit cards are not accepted.

The amount due will be processed on the due date shown on your bill. If you have an outstanding balance at the time of signing up, Internexe will automatically debit the outstanding balance amount.

In order to view your payment transactions, go to the Customer Portal > Account > Payments.

Still need help? Contact us.

Understanding your bill

Your first invoice

Your first invoice includes the fees for opening the account of of 109,95$, the equipment fees of 499,95$ and the installation fee of 249,95$.  These are one-time fees and do not cover the first month of service.

Your monthly invoice

The invoicing period is always from the first to the last day of the month. This last one includes recurring fees, which are payable in advance. The monthly invoice for the upcoming is sent by email on the 25th of each month. You will receive a copy of the invoice by email, however you can elect to receive a paper copy. Please contact us if you wish to apply these changes.

Payment due date

The payment withdrawal will take place on the 1st day of each month.

Consult your invoice

You can consult your invoice at any time by connecting to the Customer Portal > Account > Invoices. If you are subscribed to the billing service, you have access to up to the archives of your previous invoices going back 7 years. 

Still need help? Contact us.

How to access the Internexe Customer Portal

To resolve a network problem:

  1. Please make sure that no object (example: automobile, gazebo, tempo shelter, etc) is present directly in front your outdoor antenna.
  2. Restart your modem.
  3. After 5 minutes, restart your wireless router.
  4. Verify your wifi network and the strength/power of your signal.
  5. After verification, restart your device (computer, tablet, mobile etc) that you are using,

You need help? Contact us.

Troubleshooting data problems

1. Restart your tablet.

2. Ensure that data is enabled/turned on.

3. For Apple tablets, go to Settings > Cellular Data to turn cellular data on or off;

4. For Samsung tablets, go to Settings > Connections > Data usage to turn cellur data on or off.

5. Perform a network reset.

6. For Apple tablets, go to Settings > General > Reset > Reset Network Settings.

7. For Samsung tablets, go to Settings > General management > Reset > Reset network settings > Reset settings.

8. Restart your device.

Still need help? Contact us.

Logging in to the Internexe Customer Portal

To log into the Internexe Customer Portal:

1. Open the email containing your username and temporary password.

2. Go to www.Internexe.com/portal

3. Log in to the Portal.

4. Change your password.

That’s it – you’re all set!

Still need help? Contact us.

How to modify the language of your Customer Portal

The Customer Portal is offered in two languages: English and French.

If you would like to change the language of your Portal, please contact customer service by phone at 1-877-294-8999, or by email at info@internexe.net.

How to evaluate a LOS (Line of sight)

Definition of a LOS: The direction in which a subject must look to see a particular object.

1. Do you see a tower from your house?
2. Do you have a line of sight on the tower without any obstruction from your house?
3. Is your house situated at a maximum of 15 KM in a straight line from the tower?
4. Does the line of sight stay consistent throughout the seasons?

How to add your credit card

To add your credit card:

1. Log in to the Customer Portal at www.internexe.com/portal.

2. Click on Account > Personal Information > Add Credit Card.

3. Complete all required fields.

4. Click on Add Credit Card.

Still need help? Contact us.

One-time fees
  1. Account opening fees (109.95$)
  2. Equipment fees (499.95$)
  3. Installation fees (less than 2 hours): 249.95$, $129.95$ for each additional hour.
  4. Printing an invoice and sending it by mail (29.95$)
  5. Technical support (on-site visit) at the hourly rate of 129.95$, any hour that is started will be billed in full..
How to take full advantage of your Customer Portal

Did you know?

You can do a number of useful things in your Customer Portal:

  • change your password

  • update your credit card information

  • check your data usage

  • and much more!

How to receive help

If you need assistance, you can reach us in one of the following ways:

  • by phone, at 1-877-294-8999

  • by email, at info@internexe.net

  • through the Customer Portal

    • Customer Portal > Support > Add Support Issue