{"id":6966,"date":"2023-04-19T07:38:49","date_gmt":"2023-04-19T11:38:49","guid":{"rendered":"https:\/\/internexe.com\/?page_id=6966"},"modified":"2023-09-22T09:33:01","modified_gmt":"2023-09-22T13:33:01","slug":"plainte","status":"publish","type":"page","link":"https:\/\/internexe.com\/fr\/plainte\/","title":{"rendered":"Plaintes"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; custom_padding_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_stops=\u00a0\u00bbrgba(0,60,96,0.61) 0%|rgba(0,60,96,0.61) 100%\u00a0\u00bb background_color_gradient_overlays_image=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bbrgba(0,60,96,0.61)\u00a0\u00bb background_color_gradient_end=\u00a0\u00bbrgba(0,60,96,0.61)\u00a0\u00bb background_image=\u00a0\u00bbhttps:\/\/internexe.com\/wp-content\/uploads\/2018\/09\/2-hero-phone_preview.jpeg\u00a0\u00bb custom_padding=\u00a0\u00bb36px|0px|36px|0px|true|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb30px||30px||true\u00a0\u00bb custom_padding_phone=\u00a0\u00bb22px||22px||true\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.20.2&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb header_font=\u00a0\u00bbRubik|||on|||||\u00a0\u00bb header_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_font_size=\u00a0\u00bb50px\u00a0\u00bb background_layout=\u00a0\u00bbdark\u00a0\u00bb header_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_font_size_phone=\u00a0\u00bb40px\u00a0\u00bb header_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h1>PlainteS<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_direction=\u00a0\u00bb271deg\u00a0\u00bb background_color_gradient_stops=\u00a0\u00bbrgba(255,255,255,0.85) 0%|rgba(255,255,255,0.91) 81%\u00a0\u00bb background_color_gradient_overlays_image=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bbrgba(255,255,255,0.85)\u00a0\u00bb background_color_gradient_end=\u00a0\u00bbrgba(255,255,255,0.91)\u00a0\u00bb background_color_gradient_end_position=\u00a0\u00bb81%\u00a0\u00bb background_image=\u00a0\u00bbhttps:\/\/internexe.com\/wp-content\/uploads\/2018\/09\/Fibre.jpg\u00a0\u00bb custom_padding=\u00a0\u00bb52px|0px|50px|0px|false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb\u00a0\u00bb custom_padding_phone=\u00a0\u00bb15px||30px|\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb text_line_height=\u00a0\u00bb1.4em\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_2_font=\u00a0\u00bbRubik||||||||\u00a0\u00bb header_2_text_color=\u00a0\u00bb#109bc5&Prime; header_2_font_size=\u00a0\u00bb30px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2>D\u00e9poser une plainte<\/h2>\n<p>Nous sommes l\u00e0 pour vous aider. Partagez votre exp\u00e9rience avec nous en remplissant le formulaire ou en nous contactant au<strong style=\"font-size: 16px;\"> 1 877 294-8999<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_2_font=\u00a0\u00bb||||||||\u00a0\u00bb header_3_font=\u00a0\u00bb||||||||\u00a0\u00bb header_3_text_color=\u00a0\u00bb#109bc5&Prime; header_3_font_size=\u00a0\u00bb20px\u00a0\u00bb custom_margin=\u00a0\u00bb45px||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3>Communiquez avec la Commission aux plaintes relatives aux services de t\u00e9l\u00e9communications (CPRST)<\/h3>\n<p>La CPRST est un organisme ind\u00e9pendant ayant pour mandat de r\u00e9gler les plaintes des particuliers et des petites entreprises de d\u00e9tail relatives aux services de t\u00e9l\u00e9communication et de t\u00e9l\u00e9vision. Si vous avez une plainte \u00e0 formuler concernant vos services \u2013 que ce soit le service t\u00e9l\u00e9phonique, le service sans fil, le service Internet ou de t\u00e9l\u00e9vision \u2013, vous devez d\u2019abord tenter de la r\u00e9gler directement aupr\u00e8s de votre fournisseur de services. Si vous l\u2019avez fait et que vous n\u2019\u00eates pas parvenu \u00e0 r\u00e9gler la plainte de mani\u00e8re satisfaisante, la CPRST pourrait vous aider sans frais.<\/p>\n<p>Pour en savoir davantage sur la CPRST, vous pouvez consulter son site web \u00e0 <a href=\"https:\/\/www.ccts-cprst.ca\/fr\/\">www.ccts-cprst.ca<\/a> ou composer le num\u00e9ro sans frais 1 888 221-1687.<\/p>\n<p>[\/et_pb_text][et_pb_image src=\u00a0\u00bbhttps:\/\/internexe.com\/wp-content\/uploads\/2023\/09\/CCTS_Tag_FR.jpg\u00a0\u00bb _builder_version=\u00a0\u00bb4.22.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text=\u00a0\u00bbCCTS_Tag_FR\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; sticky_enabled=\u00a0\u00bb0&Prime;][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_contact_form email=\u00a0\u00bbinfo@internexe.net\u00a0\u00bb success_message=\u00a0\u00bbMerci, votre message a \u00e9t\u00e9 envoy\u00e9 et nous vous r\u00e9pondrons sous peu. \u00a0\u00bb submit_button_text=\u00a0\u00bbSoumettre\u00a0\u00bb module_id=\u00a0\u00bbet_pb_contact_form_1&Prime; 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